Lotus Bank of Fraud: Customer Laments As N20M Disappeared From Her Account, Reveals Why Nigerians Shouldn’t Trust The Bank

Lotus Bank finds itself embroiled in controversy as a customer comes forward, alleging that the bank tampered with her account and failed to compensate her for an erroneous reversal of funds. The customer claims that Lotus Bank deleted transaction records and invaded her privacy, raising serious concerns about the bank’s ethics and practices.

According to the customer, on March 12, 2023, she attempted to transfer twenty million naira (20,000,000) from her account, but the transaction failed and the money was not reversed immediately. After contacting Lotus Bank, she was assured that the reversal would be processed due to network issues. However, despite waiting for several days, the 20 million naira reversal did not occur, causing her distress and frustration.

Unexpectedly, on March 15, the customer began receiving multiple alerts of reversals, lasting for several hours. Astonishingly, Lotus Bank mistakenly reversed an exorbitant amount of one billion, eight hundred million naira (1,800,000,000) into her account while attempting to reverse the initial twenty million naira (20,000,000). Realizing the error, she promptly informed the bank of the erroneous reversal and the involved amount.

In response, Lotus Bank promised to compensate her but requested permission to withdraw the excess amount. The customer granted permission, and for three days, the bank left the 1.8 billion naira in her account without completing their withdrawal. However, during this time, Lotus Bank allegedly tampered with her account and erased all records related to the reversal, including SMS alerts, email notifications, and even the statement of account showing the erroneous transaction. Furthermore, the bank deleted all other recent transaction records, including transfers and POS transactions.