Investigation with facts shows that one of the Nigeria leading commercial bank Zenith Bank PLC will continued to linger in the minds of countless customers across the country over the terrible experience the bank put them through during the last few weeks especially between the festive period of Easter and Eid al-Fitr, Information gathered.
Findings described Zenith Bank services to customers as an epic failure and horrible acts in Nigeria banking sector of today.
During our Investigation, we gathered that Zenith Bank allowed customers to pass through pains and agony few hours before the festivals by ensuring that its ATMs, mobile and internet banking didn’t work throughout the festive period.
While other banks were effectively discharging their responsibilities and promises to customers, Zenith bank threw their own loyal customers into state of confusion and regrets as every attempt to withdraw or transfer money to loved ones during that period led to debits without credits.
A visits by our business correspondent to several of the bank’s branches shows a gathering of disappointed and frustrated customers who have been dealt with by the bank who doesn’t even know what to do about the unfortunate situation.
“It will never be better for this bank for putting me through this suffering. My son in Abuja sent me twenty thousand naira last week for Easter and while I was just about withdrawing it, this bank debited me. What sorts of trouble is this?” cried out a frustrated aged woman at one of the Zenith Bank branches at Ogba, area of Lagos.
The agony of customers is better felt on social media as the customers took to the bank’s social media platforms to call them out.
The below screenshots of comments by zenith bank customers better paints the pictures of the gloomy situation caused by the bank during and after the festive holidays.
The bank in it’s reaction did a released a statement and blame the embarrassment on “temporary system downtime”.
Meanwhile, many customers are however saying that this punishment from Zenith bank didn’t just start during the just concluded holidays, according to them this issue has been an ongoing one as some of the screenshots below revealed.
THE CITY PULSE